FAQ
From which countries can I accept payments?
ArdelixPay provides an opportunity to accept payments from all over the world for its Merchants. Additional options for each individual project are agreed individually.
What currencies does ArdelixPay support?
We accept EUR, USD, UAH, AED, KZT for payment.
For more information on the possibilities of ArdelixPay, you should contact your manager or support service.
For more information on the possibilities of ArdelixPay, you should contact your manager or support service.
What is a merchant account?
A merchant account is a special account to which funds are credited after your clients have paid.
What is a high-risk?
There are areas of business in the financial sector with increased risk. Such areas are prone to chargebacks, which leads to higher commissions for acquiring services.
What are the main high risk merchants?
- Online gaming
- Travel, booking, and tickets
- Dating
- Content 18+
- Regulated Forex
- Regulated online casinos
- EU investments & money transfers
- Health and wellness products
- eCigarettes
- ISP and hosting services
- precious metals and gems
Is it possible to contact you if my sphere of activity isn't high-risk?
Certainly! Despite the fact that we specialize in high-risk clients, we also connect middle-risk and risk-free clients at all. Our payment system is universal and suitable for everyone!
We use cookies to provide the best site experience.
Ok, don't show again
PRIVACY POLICY
Introduction.
This Privacy Policy helps to ensure that ArdelixPay, being the legal entity registered under laws of United Kingdom, registration number is 13584908, with its registration address Office 4 219 Kensington High Street, Kensington, London, W8 6BD (hereinafter “ARDELIXPAY”) are "data controller" of your personal information and “processor” of certain personal information, as described in more details in thus Private Policy ,recognize our responsibilities in relation to the collection, holding, processing, use and/or transfer of personal data under the General Data Protection Regulation (hereinafter “GDPR”).
We at ArdelixPay take your privacy seriously, and will only use your personal information for the purposes permitted by law and this Privacy Policy. Please read our Privacy Policy, and let us know if you have questions.
We regularly review this Privacy Policy and may from time to time revise it or add specific instructions, policies and terms. Where any changes to this Privacy Policy are material, we will notify you using the contact details you have provided us with and, where required by the law, we will give you opportunity to opt out of these changes by means notified to you at that time.
Please read carefully the Policy as well as the Terms of Service, before using ARDELIXPAY. If you wish to become our Merchant, you shall read this Policy in its entirety. If you disagree with this Policy, please do not use our Services.
ARDELIXPAY's contact details are as follows:
Post: Office 4 219 Kensington High Street, Kensington, London, W8 6BD.
E-mail: [email protected]
Legal basis.
We need to collect certain types of information for compliance with legal requirements relating to our anti-fraud / anti-money laundering / know your customer obligations under EU laws. If this information is not provided we cannot agree to provide service to you.
The rules for the processing of Personal Data set forth in this Policy explain our approach to the processing and protection of Personal Data when interacting with our Website or Services. In our approach we comply with the Regulation No. 2016/679 of the European Parliament and the Council, General Data Protection Rules (hereinafter “GDPR”).
Data collocation and storage.
This Private Policy describes how we use your personal information when you use our website(s) or our business supplies services or products to us or we provide services to your business.
To be able to receive an access to our Services ARDELIXPAY will ask Merchant’s representative provide the following Personal Data:
· contact details including: your name, address, email address.
· your identification details, including date of birth, gender, country of residence.
· Client (hereinafter “KYC”) information including passport or other government-issued identity document; your photo(s); documents establishing your source of funds; results of KYC or Politically Exposed Person (PEP) checks; where this is personal information (for example your turnover, type of activity)
Information you provide as part of your account with us:
· your password;
· account and marketing preferences.
For Clients:
· transactions using your accounts with us, including your bank account and payment card details, amount, currency, originator or beneficiary, and time/date of payments you make and receive;
· information about digital device through which you access our services, such as device type, operating system, screen resolution, unique device identifiers, mobile network system;
· IP address;
· date and time of log-in and requests;
· information in your correspondence with us, by email, telephone, messaging, texts, on-line chats, via social media, or otherwise;
· whether you've clicked on links in electronic communications from us, including the URL clickstream to our website;
· information that you provide in response to our surveys.
How we use this information:
Contact details uses in order to process application or registration request; on-board you as customer; provide our products and services; manage and administer our services including your account with us; communicate with you about your account and our services, including informing you of changes to our fees and our terms and conditions related to our services.
Please note that your personal data may be shared with legal authorities if required by law. In addition, and separate from its performance of the services set forth in this Privacy Policy, ArdelixPay may aggregate and disclose the aggregated data that is not personally identifiable to its partners or third parties. This aggregated, non-identifiable data may be used for statistical analysis or similar purposes.
Full Client’s information uses in order to provide our services; manage and administer our services and systems; check if your location or using device consistent with our records in order to help prevent fraud; develop and improve our services based on analyzing provided information and technical capabilities of our users; improve our services to better technical capabilities of our service users; answer any quires or concerns; monitor customer communications for quality and training purposes.
How long do we keep your information.
We store our customer’s data for as long as they are customers with us or until consent is withdrawn. In case an applicant does not become a customer with us, the personal data will be erased.
We will keep information about individuals who are our contacts and suppliers for the duration of our relationship with relevant business. We may keep our correspondence with these individuals for longer where relevant to our transactions with business.
Using cookies.
You can manage cookies through the settings of your Internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies. Most advertising networks offer you a way to opt out of advertising cookies. See the Digital Advertising Alliance Consumer Choice and Your Online Choices pages for useful information on how to do this.
Please note that, if you choose to delete ArdelixPay cookies, your access to some functionality and areas of our website may be degraded or restricted.
Informational security.
We are committed to keeping your personal information safe. We've got physical, technical and administrative measures in place to prevent unauthorized access or use your information.
This Privacy Policy helps to ensure that ArdelixPay, being the legal entity registered under laws of United Kingdom, registration number is 13584908, with its registration address Office 4 219 Kensington High Street, Kensington, London, W8 6BD (hereinafter “ARDELIXPAY”) are "data controller" of your personal information and “processor” of certain personal information, as described in more details in thus Private Policy ,recognize our responsibilities in relation to the collection, holding, processing, use and/or transfer of personal data under the General Data Protection Regulation (hereinafter “GDPR”).
We at ArdelixPay take your privacy seriously, and will only use your personal information for the purposes permitted by law and this Privacy Policy. Please read our Privacy Policy, and let us know if you have questions.
We regularly review this Privacy Policy and may from time to time revise it or add specific instructions, policies and terms. Where any changes to this Privacy Policy are material, we will notify you using the contact details you have provided us with and, where required by the law, we will give you opportunity to opt out of these changes by means notified to you at that time.
Please read carefully the Policy as well as the Terms of Service, before using ARDELIXPAY. If you wish to become our Merchant, you shall read this Policy in its entirety. If you disagree with this Policy, please do not use our Services.
ARDELIXPAY's contact details are as follows:
Post: Office 4 219 Kensington High Street, Kensington, London, W8 6BD.
E-mail: [email protected]
Legal basis.
We need to collect certain types of information for compliance with legal requirements relating to our anti-fraud / anti-money laundering / know your customer obligations under EU laws. If this information is not provided we cannot agree to provide service to you.
The rules for the processing of Personal Data set forth in this Policy explain our approach to the processing and protection of Personal Data when interacting with our Website or Services. In our approach we comply with the Regulation No. 2016/679 of the European Parliament and the Council, General Data Protection Rules (hereinafter “GDPR”).
Data collocation and storage.
This Private Policy describes how we use your personal information when you use our website(s) or our business supplies services or products to us or we provide services to your business.
To be able to receive an access to our Services ARDELIXPAY will ask Merchant’s representative provide the following Personal Data:
· contact details including: your name, address, email address.
· your identification details, including date of birth, gender, country of residence.
· Client (hereinafter “KYC”) information including passport or other government-issued identity document; your photo(s); documents establishing your source of funds; results of KYC or Politically Exposed Person (PEP) checks; where this is personal information (for example your turnover, type of activity)
Information you provide as part of your account with us:
· your password;
· account and marketing preferences.
For Clients:
· transactions using your accounts with us, including your bank account and payment card details, amount, currency, originator or beneficiary, and time/date of payments you make and receive;
· information about digital device through which you access our services, such as device type, operating system, screen resolution, unique device identifiers, mobile network system;
· IP address;
· date and time of log-in and requests;
· information in your correspondence with us, by email, telephone, messaging, texts, on-line chats, via social media, or otherwise;
· whether you've clicked on links in electronic communications from us, including the URL clickstream to our website;
· information that you provide in response to our surveys.
How we use this information:
Contact details uses in order to process application or registration request; on-board you as customer; provide our products and services; manage and administer our services including your account with us; communicate with you about your account and our services, including informing you of changes to our fees and our terms and conditions related to our services.
Please note that your personal data may be shared with legal authorities if required by law. In addition, and separate from its performance of the services set forth in this Privacy Policy, ArdelixPay may aggregate and disclose the aggregated data that is not personally identifiable to its partners or third parties. This aggregated, non-identifiable data may be used for statistical analysis or similar purposes.
Full Client’s information uses in order to provide our services; manage and administer our services and systems; check if your location or using device consistent with our records in order to help prevent fraud; develop and improve our services based on analyzing provided information and technical capabilities of our users; improve our services to better technical capabilities of our service users; answer any quires or concerns; monitor customer communications for quality and training purposes.
How long do we keep your information.
We store our customer’s data for as long as they are customers with us or until consent is withdrawn. In case an applicant does not become a customer with us, the personal data will be erased.
We will keep information about individuals who are our contacts and suppliers for the duration of our relationship with relevant business. We may keep our correspondence with these individuals for longer where relevant to our transactions with business.
Using cookies.
You can manage cookies through the settings of your Internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies. Most advertising networks offer you a way to opt out of advertising cookies. See the Digital Advertising Alliance Consumer Choice and Your Online Choices pages for useful information on how to do this.
Please note that, if you choose to delete ArdelixPay cookies, your access to some functionality and areas of our website may be degraded or restricted.
Informational security.
We are committed to keeping your personal information safe. We've got physical, technical and administrative measures in place to prevent unauthorized access or use your information.